ABOUT ME

Hi, I'm Eric, An experienced IT professional with a strong background in system administration, cloud technologies, and technical support. With hands-on expertise in Windows Server administration, Active Directory, Microsoft Intune, and cloud platforms like Microsoft Azure. I have successfully led infrastructure projects, network upgrades, and security enhancements. My experience spans managing hybrid environments, deploying enterprise solutions, and optimizing IT operations to enhance efficiency and security.

I'm seeking opportunities as a Azure Cloud Administrator, Cloud Engineer or related roles to leverage my skills in a dynamic environment. I'm open to new challenges, and eager to learn from other professional!

Let’s connect!

Email: excft08@outlook.com
Phone: 0416 929 828



Experience

IT Technology Officer & System Administrator

SDN Children’s Services • November 2021 - Present

  • Managed IT support for 34 sites: software, hardware, networks, and applications.
  • NAS to SharePoint migration for multiple sites and provided staff training.
  • Deployed Microsoft Teams Calling solutions across all SDN sites with GenNet.
  • Upgraded Juniper network switches and wireless access points with JEM.
  • Implemented Fresh Service ITSM for efficient IT Helpdesk operations.
  • Coordinated IT Helpdesk and provided support per ITIL standards in hybrid environment.
  • Implemented NinjaOne Remote & Asset Management tools for IT efficiency.
  • Automated daily IT tasks and Helpdesk duties to improve workflow.
  • Facilitated HR system upgrade from Preceda to Dayforce, ensuring smooth transition.
  • Upgraded and configured printers with Mitronics across multiple sites.
  • Managed hardware replacement, Intune migration, and Windows 11 upgrades.
  • Supported CMS and Lumary Salesforce applications as a key advocate.
  • Enhanced cybersecurity using the Essential 8 framework for robust protection.
  • Conducted IT audits to optimize equipment health and budget management.
  • Provided project support, training, and documentation for seamless transitions.
  • Collaborated with vendors for procurement, support, and project delivery.

    • National ICT System Administrator

    Calvary Health Care • July 2021 – November 2021

  • Delivered Level 2 and 3 support to 11,000+ staff across Australia.
  • Managed ICT issue resolution through vendor coordination and problem logging.
  • Monitored and resolved incidents and problems, adhering to ITIL standards.
  • Executed incident and problem management efficiently.
  • Escalated and documented issues, ensuring timely resolution and users satisfaction.
  • Provided detailed issue resolution documentation and end-user assistance.
  • Collaborated with the National Team on complex technical issues.
  • Developed and delivered training and documentation for Service Desk staff.
  • Managed hardware procurement processes.
  • Participated in change management and identified IT improvement opportunities.

    • IS/IT Senior Service Desk Analyst

    Thales Australia• March 2018 – July 2021

  • Maintained NV1 security clearance, working within a defense-restricted environment.
  • Provided Level 2 IT support across all Australian offices with over 3000 staff.
  • Managed IT tickets (incidents, requests, tasks) using ITIL framework.
  • Led major incident and problem resolution, utilizing Jira and Confluence.
  • Collaborated with third-party vendors for timely issue resolution.
  • Handled VIP customer issues and escalations with priority.
  • Exchange 2016 migration, Office 2019, Workspace One, and Jabber rollouts.
  • Collaborated with Level 3 and internal teams for project implementation.
  • Developed documentation and training for Level 1 support and new team members.

    • IT&T Technical Support Engineer

    HAYS Recruitment • November 2014 – March 2018

  • Provided global L1/L2 support for 5000+ staff across global offices.
  • Managed incidents, requests, and tasks, ensuring SLA adherence.
  • Handled problem, incident, and request management.
  • Administered asset deployment within the Configuration Management System.
  • Developed knowledge base articles and maintained documentation.
  • Participated in Continued Service Improvement (CSIP)
  • Supervised Service Desk and trained new staff when required.
  • Adhered to and implemented IT Service Management (ITSM) best practices.
  • Conducted user administration and minor hardware repairs.

    • Skills

  • Cloud Platform - Microsoft Azure
  • Operating Systems - Windows 10/11, iOS, Android
  • Programming Language – PowerShell, Python, SQL, Bash
  • Cloud Applications - Office 365, Entra ID, Teams, SharePoint, Exchange, Intune, OneDrive,      Endpoint, Zoom, Webex
  • Networking – TCP/IP, DNS, DHCP, Group Policy, DNS, VPN, Active Directory, Print      Management, Citrix, Backups, VM
  • Management Tools – SCCM, Ninja One, AirWatch, IMEI, Apple Business Manager, Cisco      Meraki, Juniper Mist, Lansweeper, SolarWinds, Cisco CCUM/CCME, Mitel, Omni Vista      PABX, Ribbon Connect
  • Service Tools – HEAT, ServiceNow, Fresh Services, Ninja One, Jira, Confluence
  • Antivirus – McAfee, Sophos, Microsoft Defender

    • Certs & Education

    Microsoft AZ-104T00 - Microsoft Azure Administrator

    Lumify Work - 2025

    ITIL v4 Fundamentals

    DDLS - 2020

    Agile Foundation: Including Scrum and Kanban

    Udemy - 2021

    Diploma of Information Technology in Networking

    TAFE Sydney Institute ULTIMO - 2010

    Certificate IV Information Technology Networking

    TAFE Sydney Institute ULTIMO - 2008

    Negative Vetting Level 1 Security Clearance (NV1)

    AVGSA - 2019

    Awards

  • Teams Recognition Awards 2024 (SDN Awards)
         STAR Staff &ubpsAward 2022-23 (SDN Awards)
  • Nomination for Customer Service Award 2020-21 (Gala Awards)
         Winner of the CEO Award 2020-21 for IS-IT, Enterprise Services (Gala Awards)